Introduction
SGR Roofing National (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.sgrroofingnational.com.au) or engage with our commercial roofing services.
This policy is designed to comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). By using our website or services, you consent to the data practices described in this policy.
Information We Collect
We may collect personal information from you in a variety of ways, including when you interact with our website, request a custom quote, or communicate with our team. The types of personal information we collect may include:
- Contact Information: Your name, job title, company name, email address, and phone number.
- Property Details: Site addresses, building specifications, and information relevant to the commercial, industrial, or government facility requiring our services.
- Financial Information: Payment details, billing addresses, and invoicing information necessary for processing transactions.
- Communication Records: Copies of emails, submitted forms, and records of telephone conversations with our team.
- Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, pages visited, and referring URLs.
How We Use Your Information
SGR Roofing National uses the collected information for the following purposes:
- Service Delivery: To provide comprehensive reports, custom quotes, and execute our roofing services (including replacement, rectification, and maintenance).
- Communication: To respond to your inquiries, provide project updates, and offer customer support.
- Account Management: To manage invoicing, process payments, and maintain accurate administrative records.
- Improvement and Analytics: To analyse website usage and improve our online presence, ensuring a better user experience.
- Marketing: To send you relevant updates or promotional materials about our services, provided you have not opted out of receiving such communications.
- Legal Compliance: To comply with applicable laws, regulations, and our internal safety and insurance protocols (such as CM3 Certification requirements).
Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., IT support, payment processors, and cloud storage providers). These parties are obligated to keep your information confidential.
- Legal Obligations: We may disclose your information when required by law, subpoena, or other legal processes, or to protect our rights, property, or safety, as well as that of our clients or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use “cookies” and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand website traffic and usage patterns. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of our website.
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
SGR Roofing National Phone: 0426 682 648
Email: info@sgrroofing.com.au
Website: www.sgrroofingnational.com.au